Browse our most frequently asked questions list below to learn everything you need to know!
To cancel or reschedule, sufficient notice must be given – at least 48 hours prior to start of your event. Cancellation of an event forfeits your entire deposit. Cancellation after set-up has begun forfeits any refund. Postponement of event with at least 48-hours notice may entitle you to use all of your deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability at the time of notification of postponement.
We don’t like to see anyone loose out, so it is recommended that you stay in communication with us.
If you were not able to go through the booking process smoothly, there may be a reason our website will not allow it. Some issues may include your distance or the availability of an item or artist. This does not at mean that we cannot be of service to you. Please give us a call at (484) 751-7462 or email us at email@example.com and we can work through our options for your event.
We welcome tax-exempt organizations to either book through phone call @ (484) 751-7462 or book online and email a copy of their tax-exemption certificates to firstname.lastname@example.org. Please allow up to 24 hours for us to update you contract.
Our face painters and balloon twisters are very limited and may be reserved for our corporate clients during peak months. These categories may be difficult to book online, or add to an inflatable rental. We highly reccomend reaching out to one of our team members at (484) 751-7462 or email@example.com to book an artist for your event.
Please keep in mind that our artist are professionals and are not to be held responsible for the care of children at any point in an event. They should not be placed in the sun during the summer months. For safety reasons, they reserve the right to refuse service for children under three or any unwilling participant.
Delivery notices are sent containing our estimated delivery time via email three days before your event, and then again one day before. These emails will be titled, “Details about your upcoming event” and will also include a reminder of the remaining balance owed.
Delivery and set-up will occur outside of your rental period. Rental periods are considered guaranteed bounce time. If we deliver earlier than your rental period, or pick-up later, there are no additional charges.
Any inflatable rentals later than 8 pm may be subject to a next day pick-up. If you can not be responsible for your rental overnight, please do not rent it later than 8 pm. Any exception to this rule must call to book for approval. This is especially important for block parties, or an event where items will located at a park or apartment complex.
The earlier you book, the easier it will be for us to accommodate your event needs. We highly recommend booking a minimum of one month in advance. If you are trying to book the week of your event, we may not be able to add you to our already completed schedule, but we will try our best to accomodate your needs!
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Once your delivery has left our warehouse, we will not be able to change the way we anchor your unit. I.E. You cannot move your rental from grass to pavement because we will not be prepared to properly anchor it.
Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. It is your responsibility to inform us if we can not use long steel stakes on the property of your event. Staking down a unit on grass is the preferred and most secure way of anchoring down an inflatable.
Under state laws, inflatables fall under amusement attractions. At ALL TIMES, a trained operator is required during the use of an inflatable. An operator can be defined as “a person actually engaged in or directly controlling the operation of an amusement ride or attraction.” Operators should be actively watching riders and not performing any other activities or using technology such as a cell phone or tablet for anything other than time management.
Operators promote safety by having adult presence. They are obligated to ensure safety rules are enforced in order to help prevent any injuries to the participants. Operators should NEVER be under the influence of drugs, alcohol, etc.
We care about the safety of our patrons and strongly urge customers to consider our offer of adding one of our trained operators to their rentals at an additional cost of $25 an hour/operator. Although we can train you to fulfill this mandatory position, adding an operator allows you to focus on other aspects of your event. Some inflatables may require more than one operator.
If you are ready for the freedom of having one of our operators staff you event, please select “Fully Staffed Event” for your delivery options at checkout.
Yes! All of our units are cleaned thoroughly with an all-natural sanitizer. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. Before each rental, every unit is thoroughly cleaned and inspected as required by state guidelines. Since we keep our inflatables incredibly clean, we ask that no food products or confetti are allowed inside.
Water should not be used with any inflatable that is not designed for such use. However, we will be glad to let you know what water units are available for your event. Hoses are not provided, so please have a hose attached to a water line that can reach near the top of your rental.
We are now offering a range of air-filled balloon decorations to add that big wow factor to your decor! These item are created specially for your event so we ask that you call our balloon experts @ (484) 751-7462 to book and discuss any balloon decor.
Day of FAQ: Balloon decorations will most likely be delivered seperately from our inflatables this way we have the best professional for each job. If your inflatable was delivered early, your balloon decorations are still on their way!
Still have questions?
We want you to feel as comfortable as possible booking with us. Feel free to use our Contact Form to reach out to us anytime, or give us a call to ask us directly at (484) 751-7462.