Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
If you were not able to go through the booking process smoothly, there may be a reason our website will not allow it. Some issues may include your distance or the availability of an item or artist. This does not at mean that we cannot be of service to you. Please give us a call at (484) 751-7462 or email us at email@example.com and we can work through our options for your event together.
There are a few different ways to cancel that would affect your deposits/payments. Total cancellation of an event forfeits your entire deposit, but any payment made beyond the deposit would be refunded accordingly. Cancellation at Delivery forfeits any refund including deposit and any other payments made. Postponement of event with at least 48-hours’ notice may entitle you to use all of your deposit/payments towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability at the time of notification of postponement.
We don’t like to see anyone lose out, so it is recommended that you stay in communication with us through any cancellation/postponement process.
The earlier you book, the easier it will be for us to accommodate your event needs. We highly recommend booking a minimum of one month in advance for optimum availability.
If your event is in the next 4 days, you will not be able to use our online booking system and a $40 last minute fee will be applied. In this case, please call us at (484) 751-7462 or email firstname.lastname@example.org to see if we are able to add your event to our already completed schedule. We will try our best to accommodate your needs.
Delivery notices are sent containing our estimated delivery time via email three days before your event, and then again one day before. These emails will be titled, “Details about your upcoming event” and will also include a friendly reminder of any remaining balance owed.
Delivery and set-up will occur outside of your rental period at our discretion. Rental periods are considered guaranteed bounce time. If we deliver earlier than your rental period, or pick-up later, there are no additional charges.
Any inflatable rentals later than 8 pm may be subject to a next day pick-up. If you cannot be responsible for your rental overnight, please do not rent it later than 8 pm. Any exception to this rule must call to book for approval. This is especially important for block parties, or an event where items will be located at a park or apartment complex.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed on. Once your delivery has left our warehouse, we will not be able to change the way we anchor your unit. I.E. You cannot move your rental from grass to pavement because we will not be prepared to properly anchor it.
Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. It is your responsibility to inform us if we cannot use long steel stakes on the property of your event. Staking down a unit on grass is the preferred and most secure way of anchoring down an inflatable. If we are unable to stake a unit, a surface fee of $10/ anchor point will be added to compensate for the additional labor required for your delivery.
Under state laws, inflatables fall under amusement attractions. At ALL TIMES, a trained operator is required during the use of an inflatable. An operator can be defined as “a person actually engaged in or directly controlling the operation of an amusement ride or attraction.” Operators should be actively watching riders and not performing any other activities or using technology such as a cell phone or tablet for anything other than time management.
Operators promote safety by having adult presence. They are obligated to ensure safety rules are enforced in order to help prevent any injuries to the participants. Operators should NEVER be under the influence of drugs, alcohol, etc.
We care about the safety of our patrons and strongly urge customers to consider our offer of adding one of our trained operators to their rentals at an additional cost of $30 an hour/operator. Although we can train you to fulfill this mandatory position, adding an operator allows you to focus on other aspects of your event. Some inflatables may require more than one operator.
If you are ready for the freedom of having one of our operators staff you event, please select “Fully Staffed Event” for your delivery options at checkout.
Yes! All of our units are cleaned and sanitized thoroughly before each rental in compliance with state requirements. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. Since we keep our inflatables incredibly clean, we ask that no food products or confetti are allowed inside.
Water should not be used with any inflatable that is not designed for such use. However, we will be glad to let you know what water units are available for your event. Hoses are not provided, so please have a hose attached to a water line that will be able to reach near the top of your rental.
Our balloon twisters are very limited and may be reserved for our corporate clients during peak months. These categories may be difficult to book online, or add to an inflatable rental. We highly reccomend reaching out to one of our team members at (484) 751-7462 or email@example.com to book an artist for your event.
Please keep in mind that our artist are professionals and are not to be held responsible for the care of children at any point in an event. They should not be placed in the sun during the summer months. For safety reasons, they reserve the right to refuse service for children under three or any unwilling participant.
We strive to keep our costs as low as possible. We do, however, have a few charges/fees that may be on your bill. Not all are mandatory, but here is the breakdown to see how your event may be affected:
10% Damage Waiver: (Optional) This fee is automatically selected at checkout and will cover many accidental damages. This is a great fee to pay instead of covering possible damage costs. If you choose to opt out of this protection, simply unceck it’s designated box during the booking process.
10/15/20% Tip: (Optional) Each of these options were given during the checkout process. This charge goes directly to your delivery personal, staff, or artist. This charge will be split based off % of work performed. Why tip? Although we reasonably pay our staff a living wage, this job can often be underappreciated as we work long hours EVERY weekend, on holidays, in the extreme heat, and in the rain. Although tipping is not required, our team greatly appreciates it! You may also tip in cash on the day of the event.
Surface Fee: This fee is added to any inflatable rental that we are unable to stake into earth. Any method beyond staking requires additional labor as well as the transport of the required weight. This fee is assessed at $10/ anchor point. Pavement, Indoor, or grass where stakes are not permitted are all examples of when this fee would be added.
Staff Costs: (Optional) This fee is added for any fully staffed event. By selecting this method of delivery, you have noted that you would like our staff to properly run the equipment rented. It directly goes toward the cost of having quality staff present at your event. You may skip this fee by having your own volunteers properly staff the rented equipment.
Set-Up Fee: This fee is only intended for the delivery of tables and chairs in which you wish to have them completely set-up. Normal delivery of tables and chairs include a driveway/ curbside drop-off.
Last Minute Booking Fee: If you are trying to book an event in the next four days, a $40 late fee will be applied. At this point, we have already created our delivery schedules, informed our crew of their shifts, as well as began to inform customers of their expected delivery times. This cost may cover a truck rental, administration costs, as well as addtional gas and labor costs.
We have many years in the event industry! Our continued careers have led us to have our own professional knowledge or to work closely with others whom provide the following rentals or services. These items require bookings at least three weeks prior to the event date.
Ballon Decorations, Face Painting, Table Linens, Misc. Rental Items
Please give us a call @ (484) 751-7462 to see if we can accommodate your event.
We welcome tax-exempt organizations to either book through phone call @ (484) 751-7462 or book online and select the tax-exempt option. The exemption of sales tax can only be fully honored if a copy of your tax-exemption certificates is sent to firstname.lastname@example.org before your final payment is due.
Still have questions?
We want you to feel as comfortable as possible booking with us. Feel free to use our Contact Form to reach out to us anytime, or give us a call to ask us directly at (484) 751-7462.